FairPlay Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with FairPlay websites, account services, digital features, customer communications and other interactions with FairPlay.

By accessing or using FairPlay, you acknowledge the privacy practices described on this page.

This policy does not govern independent third-party websites, applications, payment services or other external platforms. Third parties process information according to their own privacy policies and legal obligations.

Information We Collect

The information we collect depends on how you interact with FairPlay, the services you use and the information required to operate or protect your account.

Account and Contact Information

• Full name and date of birth.
• Registered mobile number and email address.
• Username, account credentials and account preferences.
• Information submitted when registering or contacting support.

Identity and Verification Information

Where identity, age or eligibility verification is required, FairPlay may request relevant verification information.

• Identification details or documents.
• Age and eligibility information.
• Verification records and account-review information.
• Details required to prevent duplicate, fraudulent or unauthorized accounts.

Transaction and Account Activity

• Deposit and withdrawal records.
• Transaction history and account balances.
• Available payment-method information.
• Promotional and bonus-related account activity.
• Platform and account usage records.

Technical and Device Information

• IP address and device information.
• Browser type and operating system.
• Language and device settings.
• Approximate location derived from technical information.
• Login records, session information and security events.
• Cookie identifiers and website interaction data.

Customer Support Information

When you contact FairPlay support, we may process your messages, account details, screenshots, transaction references and other information required to investigate and resolve your request.

How We Use Personal Information

FairPlay processes personal information for defined operational, account, security, service and legal purposes.

• Create, operate and maintain FairPlay accounts.
• Verify identity, age and account eligibility where required.
• Provide access to available FairPlay services and features.
• Process supported deposits, withdrawals and transactions.
• Maintain account history and transaction records.
• Respond to customer-support and account-recovery requests.
• Protect accounts against unauthorized access and misuse.
• Detect suspicious activity, fraud and security threats.
• Monitor and improve website functionality and performance.
• Deliver important account and service communications.
• Send promotional communications where permitted by applicable law.
• Meet applicable legal, regulatory and record-keeping obligations.
• Respond to valid legal requests and protect legal rights.

Cookies and Similar Technologies

FairPlay uses cookies and similar technologies to support website functions, maintain sessions, remember preferences, understand platform performance and improve account security.

Essential Cookies

These cookies support important website functions such as navigation, login sessions, account security and service availability.

Preference Cookies

Preference cookies remember selected settings such as language, display preferences and other available platform choices.

Analytics and Performance Cookies

These technologies help FairPlay understand how users interact with the website and identify areas where platform performance or usability needs improvement.

Marketing Technologies

Where permitted, certain technologies may support campaign measurement and relevant promotional activity. Consent is requested where applicable law requires it.

How Information Is Shared

FairPlay does not disclose personal information without a valid operational, legal or security reason.

Where required for the operation of our services, relevant information may be shared with trusted service providers and other authorized parties.

• Payment processors and financial-service providers.
• Identity and account-verification providers.
• Fraud-prevention and security providers.
• Website hosting and technical-service providers.
• Customer-support and operational partners.
• Analytics and performance-service providers.
• Professional advisers, auditors and insurers.
• Regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required.

If FairPlay becomes involved in a merger, restructuring, acquisition, transfer of business or similar corporate transaction, relevant information may form part of that transaction subject to applicable legal requirements.

International Data Processing

FairPlay operates through digital services and service providers that may process or store information outside the country from which a user accesses the platform.

Where personal information is transferred across borders, FairPlay takes reasonable steps to protect that information in accordance with applicable data-protection requirements.

Relevant service providers are expected to process personal information only for authorized purposes and apply appropriate privacy and security safeguards.

Data Retention

FairPlay retains personal information only for as long as it is reasonably required for the purpose for which it was collected or for another lawful purpose.

Retention periods depend on factors including the type of information, account status, transaction history, security requirements and applicable legal or regulatory obligations.

Some information may remain stored after an account becomes inactive where retention is required to:

• Meet legal or regulatory obligations.
• Maintain required transaction records.
• Investigate suspected fraud or misuse.
• Resolve disputes.
• Enforce applicable agreements.
• Establish, exercise or defend legal claims.

When personal information is no longer required, it is deleted, anonymized or otherwise handled according to applicable retention requirements.

Data Security

Protecting personal information is an important part of FairPlay's account and platform operations.

We use administrative, organizational and technical safeguards designed to reduce the risk of unauthorized access, loss, alteration, misuse or disclosure of personal information.

• Protected website connections.
• Account access controls.
• Password and verification procedures.
• Login and security-event monitoring.
• Fraud and suspicious-activity monitoring.
• Restricted access to account information.
• Security review and incident-response procedures.

No website, online service or electronic-storage system provides absolute security. Users also have an important role in protecting their FairPlay account.

Your Privacy Rights

Depending on the applicable privacy law, your location and the circumstances of the processing, you may have rights relating to personal information held by FairPlay.

Available rights may include the ability to:

• Request information about personal data processed by FairPlay.
• Request access to eligible personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where the law provides that right.
• Withdraw consent where processing depends on consent.
• Object to or request restriction of certain processing where applicable.
• Manage eligible promotional communication preferences.
• Submit a privacy complaint or grievance.

FairPlay may need to verify your identity before processing a request involving account or personal information.

Certain requests may be limited where FairPlay needs to retain or process information to comply with law, prevent fraud, resolve disputes or establish, exercise or defend legal claims.

Privacy and Data Protection in India

FairPlay takes applicable Indian privacy, information-technology and data-protection requirements into account when processing personal information relating to users in India.

India's Digital Personal Data Protection framework establishes requirements concerning the processing of digital personal data, including obligations relating to notices, consent, security, user rights and the handling of personal information.

FairPlay reviews its privacy practices as applicable requirements develop and come into force.

Nothing in this Privacy Policy limits privacy rights that cannot lawfully be excluded under applicable data-protection legislation.

Age Restrictions and Children's Privacy

FairPlay services are intended for adults and are not directed at children.

Users must meet the legal age and eligibility requirements that apply to the relevant service and jurisdiction before creating or using a FairPlay account.

FairPlay does not knowingly seek personal information from individuals who are not legally eligible to use the relevant services.

If FairPlay identifies information relating to an ineligible minor, appropriate action may be taken according to applicable law. This may include restricting account access and deleting relevant information where required.

Third-Party Websites and Services

FairPlay may provide access to websites, applications, payment providers or other services operated independently by third parties.

Third-party operators control their own privacy practices. FairPlay does not control how independent external services collect, use or store personal information.

Before providing personal, verification or payment information to an external service, review that provider's privacy policy and applicable terms.

The presence of an external link does not automatically mean FairPlay controls or accepts responsibility for the privacy practices of that third party.

Changes to This Privacy Policy

FairPlay may update this Privacy Policy when our services, technology, security practices, business operations or legal requirements change.

When we update this policy, the revised version will appear on this page together with an updated revision date.

Where required by applicable law, FairPlay may also provide additional notice of significant privacy-policy changes through the website, registered contact details or another appropriate communication method.

We encourage users to review this page periodically to understand how FairPlay handles personal information.