At FairPlay, gaming should remain a form of entertainment. We encourage every user to stay aware of the time and money they spend, understand the risks involved and set clear limits before playing. Personal wellbeing, financial stability and everyday responsibilities should always come first.
Adults only. FairPlay services are intended only for users who meet the legal age and eligibility requirements that apply in their location. Gaming involves financial risk. It should never be treated as guaranteed income or as a way to recover money already lost.
Decide how much time you want to spend before starting. Clear limits make it easier to prevent long or unplanned sessions.
Use only money that remains after essential expenses and other financial commitments have been covered.
Games with uncertain outcomes always involve risk. Previous results do not determine what happens next.
Chasing losses means continuing to spend because you want to recover money already lost. This behaviour can quickly increase risk.
Decisions become harder when you are tired, stressed, angry, upset or affected by alcohol or other substances.
Regularly reviewing your time and spending gives you a clearer picture of your actual gaming habits.
Problematic gaming can develop gradually. One sign alone does not automatically mean someone has a gambling disorder. However, repeated patterns or several warning signs together should be taken seriously.
Taking time away from gaming can help you reassess your habits and create distance from recent outcomes. FairPlay support can provide information about account limits, cooling-off periods and self-exclusion options available for your account.
Use the official FairPlay support channel and explain that you want help controlling or restricting account activity.
Ask about available deposit limits, temporary cooling-off periods or longer account restrictions.
Complete any required verification and review the conditions that apply to the selected account restriction.
Gaming should fit within a personal entertainment budget. It should never decide whether you can meet essential financial commitments.
Do not use money needed for housing, food, healthcare, education, bills, savings or debt repayments. Avoid borrowing money specifically to play, and do not rely on possible winnings when planning your personal finances.
If gaming has already caused debt or difficulty meeting financial obligations, stop further spending first. Independent financial advice may also be appropriate.
FairPlay services are not intended for children or users who do not meet the minimum legal age and eligibility requirements in their jurisdiction.
Parents and guardians should secure devices, payment methods and account credentials. Passwords, PINs and verification codes should never be shared.
If you believe a minor has accessed a FairPlay account, contact official customer support as soon as possible.
Responsible gaming also includes protecting access to your account. Use a strong password and keep your login details confidential.
Do not give passwords, OTP codes or payment information to another person. Be cautious with messages that ask for sensitive account details.
Contact FairPlay support if you notice unusual account activity or believe someone else has accessed your account.
Ask for support whenever gaming becomes difficult to control. If it is affecting your finances, relationships, emotional wellbeing or everyday responsibilities, consider speaking with a qualified counsellor, mental-health professional or recognised organisation specialising in gambling-related harm.
FairPlay support can assist with available account-related controls. Professional support organisations should be used when specialised counselling, financial guidance or treatment is needed.
If you believe your gaming behaviour is causing serious harm, stop participating and seek professional support.
